Perfect Décor has paid close attention to the outbreak of COVID-19 since the beginning of January. We have been assisting our clients and staff in staying healthy by taking the following operation changes:

A. We will temporarily implement special operation hours as below:

1. Burnaby factory

Monday to Friday 9:30 – 16:00

Saturday by appointment only.

Sunday close.

2. Richmond Showroom

By appointment only.

B. We will temporarily implement special operation procedure as below:

1. DESIGN & MEASUREMENT

• Sales and measurement by appointment only. One measurement per day on jobsite or one client per day in store.
• Designer will wear a mask while communicating with clients. In the meantime, we suggest clients to wear masks for protection.
• 2-meter social distancing is strongly encouraged during communication.
• Clients may not arrange other on-site jobs on the same day as our measurement proceeds.
• Staff might take off masks temporarily for fresh air while working. We appreciate your understanding.
• Staff may call for termination of job if the working environment feels unsafe.

2. INSTALLATION

• Installation appointment scheduled beforehand. Only one installation per day.
• Installation technician will wear a mask while working on site. In the meantime, we suggest clients to wear masks for protection.
• Installation technicians work independently or in separate rooms on jobsite. 2-meter social distancing maintained at all times.
• Clients may not arrange other on-site jobs on the same day as our installation proceeds.
• Staff might take off masks temporarily for fresh air while working. We appreciate your understanding.
• Staff may call for termination of job if the working environment feels unsafe.

3. WAREHOUSE & OFFICE

• One to two persons per day on duty in warehouse and office.
• Staff is suggested to wear a mask while working.
• No-contact pick-up. For all pick-ups, call us from the parking lot, and we will place the order at the door to the warehouse. Communications follow the 2-meter social distancing guideline (If need help for loading, please contact beforehand).
• Disinfecting procedures strictly followed by the end of each day, including warehouse and office, company vehicles and operating equipment.
• Please consider short delays for sales orders during this extraordinary time. We appreciate your patience.

We sincerely regret any inconvenience and disruption this may cause and thank you for your understanding in this very challenging time. Again, it is with the health and security of our guests and visitors as our focus and responsibility. Please continue to reference our website for further updates.